Shipping & Returns
FIREARMS WILL BE DROP SHIPPED TO PLACE OF BUSINESS ONLY.
You must have BFL in your possession or we will not ship firearms to you
All Firearms and ammunition are shipped with a signature option. Valid BFL license required to pick up the rifle to transport it to your place of business
Exchange and Returns
WE STAND BEHIND EVERYTHING WE SELL, CUSTOMER SATISFACTION GUARANTEED
All exchanges of items will be done only when original item is returned to us. No exceptions to this rule. Buyer pays for return of item.
- Return privilege: All goods are sold with a manufacturer warranty. No returns will be accepted without a return number. Goods must be returned in the same condition as shipped to your location. We reserve the right to charge a 20% restocking fee on all SPECIAL ORDER items. All surplus items “SOLD AS IS” you must check firearms when received. All surplus items will have minor scratches by nature of this item. If you believe that those items were damaged during transportation, you will need to contact us immediately and notify us of the tracking number.
All warranty returns require a Return Authorization Number (RA#). This number can be ONLY acquired by e-mail, at email@example.com No phone call for RA# will be issued. Returned item(s) must be in original packing and attached with RA#, your name, shipping address, contact number, brief description of problem. If item was damaged because of your negligence, actual shipping cost must be paid when item returned to you
- Used firearms and equipment: All goods will be supplied in sound working condition, unless otherwise specified. If you have any concerns please request clarification before purchasing.
- Manufacturer’s Warranty: We do not refer our customers directly to the manufacturer, but handle all claims ourselves, “in house”. In extreme cases, we have even replaced customer’s firearms and then claimed from the manufacturer; we have also cannibalized parts from new in stock firearms to expedite claims. Under no circumstances should you attempt to return a firearm direct to an overseas manufacturer without first consulting with us. With all claims, we need a copy of your sales receipt, or the order number.